Monthly Service Fee Policy

Effective date: 17 September 2026

Purpose of the fee

The monthly service fee helps fund SACCO system maintenance and operations, account balancing and financial administration, and PesaJet and other payment-provider transaction charges.

Eligibility

The system deducts the configured fee only when all applicable controls are satisfied:

• The member account and member profile are active.
• The configured minimum active-membership period has been completed.
• The wallet balance meets the configured minimum balance.
• The wallet can cover the full configured fee.
• Any required administrator approval for the cycle has been completed.

Advance notice

Eligible members with a valid email address receive a reminder one day before the scheduled deduction. The reminder identifies the amount, date, minimum balance, and purposes of the fee.

Deduction and records

The fee is processed on the scheduled date. The system records the wallet debit, transaction, and corresponding accounting entry. Members can review the resulting transaction and updated balance in the portal.

Insufficient funds

If the member does not meet the minimum balance or cannot cover the full fee, the system does not make a partial deduction under this policy. The fee may be considered again during a later scheduled cycle if the eligibility conditions are met.

Changes

Authorized SACCO administrators may change the fee amount, minimum balance, membership period, approval requirement, and processing schedule. Members will be notified of material changes through available communication channels.